Our Privacy Policy

Medical Aid for Palestinians (MAP) is fully committed to protecting your personal information and using it in the way that you want us to.

We are also committed to complying with General Data Protection Regulation (GDPR), which came into force on 25 May 2018. 

This Privacy Policy sets out how and why we obtain, use and protect personal information. ‘Personal information’, means any data that could be used directly or indirectly to identify you – for example your name, email, telephone number or your computer’s IP address. This policy also explains the control you have over your personal information and the procedures we have in place to protect it. It applies to personal information we collect through our events, marketing communications, including our website, email, SMS, in person, post and by telephone.

MAP never sells or exchanges our supporter’s information with other organisations.

We take responsibility for the personal information we collect about you and we aim to be transparent about how we handle it and give you control over it.

Who we are

Medical Aid for Palestinians (MAP) is a Charitable Company Limited by Guarantee. Our registered Company Number is 3038352. Our Charity Registration Number is 1045315.

Our registered address is 33a Islington Park Street, London N1 1QB.

This Privacy Policy relates to information which is obtained by MAP and for which MAP is the Data Controller.

MAP’s purpose

MAP works for the health and dignity of Palestinians living under occupation and as refugees. We provide immediate medical aid to those in need while also developing local capacity and skills to ensure the long-term development of the Palestinian healthcare system.

MAP’s vision is of a future where all Palestinians can access an effective, sustainable and locally-led system of health care and the full realisation of their rights to health and dignity.

Through our offices in the West Bank, Gaza, East Jerusalem, Lebanon and London, we work with trusted and experienced local partners to achieve this vision.

Our privacy policy principles

We consider your privacy in everything we do and have tried to make our privacy policy as clear and as accessible as possible.

At MAP we are committed to protecting your privacy and handling your personal information in the right way and as you would expect it to be handled:

  1. We will ask for or collect the personal information that we need to talk to you about our work – such as fundraising, donating, campaigning and volunteering, and to process transactions.
  2. We give you control over the personal information we hold about you to make sure it is accurate.
  3. We make sure your personal information is always secure and protected.
  4. We are fair and transparent about how we use the personal information we hold.
  5. We only ever use your personal information for the purpose that you trusted us to use it for.
  6. We will never sell your personal information and only share it as outlined in our privacy policy, or when you ask us to.
  7. We respect your choices and will tell you if there are important changes that affect your personal information or how we use it.
  8. We take responsibility for the personal information that we hold about you.

What personal information does MAP collect?

We will only every collect the information we need – including data that will be sued to help improve our services. 

We hold and process personal information from:

We collect two kinds of information:

If you use a credit or debit card to make a donation to us, your card details are processed through Global Payments and Sage Pay. We do this in accordance with the Payment Card Industry Security Standards.

Legal bases

The law on data protection names six legitimate ways for organisations to collect and process personal data. Of those six, we consider three of them can be applied to MAP’s operations.


Wherever possible, we will ask for explicit consent to send marketing information. For example, online donors will be asked if they want to be updated on MAP’s programmes, campaigns, fundraising activities and appeals, with a choice of post, email, telephone and text being offered. Anyone can change their consent at anytime by emailing us at info@map.org.uk or calling +44 (0)20 7226 4114.

Legitimate interest

In specific situations, we may process data to pursue our legitimate interests in ways that might reasonably be expected, and which do not materially impact people’s rights, freedoms or interests. MAP’s use of legitimate interest includes sending direct marketing information by post, to keep our supporters updated on MAP’s projects, fundraising activities and appeals. We will only do this where we have reason to believe that this information will be of interest.

When we use your information we will always consider if it is fair and balanced to do so and if it is within a supporter's reasonable expectations. We will balance your rights and our legitimate interests to make sure that we use your personal information in ways which are not unfair or unduly intrusive.

You have the right to object to our lawful processing of your information and can withdraw consent to marketing communications at any time by emailing us at info@map.org.uk or calling +44 (0)20 7226 4114.

Legal obligation

If the law requires us to, we may need to collect and process your data.

For example, MAP has a legal obligation to process health and safety information for staff and volunteers, which may include personal information in relation to incidents on MAP premises.

If you have added Gift Aid to a donation we must also process some information for HMRC and hold this for seven years.

How your information is used

MAP uses personal information to:

Sharing your information

Medical Aid for Palestinians never sells or exchanges our supporter's information with other organisations.

We will only share your information if:

Transfer of personal information overseas

Information is stored by MAP in the UK, we may also store information in paper files. We may when necessary transfer the information to other offices and third party organisations – these may be situated inside or outside the EU. Under data protection law organisations that want to transfer personal data outside of the EU must assess whether the country the data would go to has an adequate level of protection for individuals. The European Commission decides whether countries are considered adequate, either partially or fully. 

How long will we keep your data

We only keep your information for as long as we need to, to be able to use it for the reasons given in this privacy policy.

How do we protect and secure your personal information

We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect personal information and privacy, and we review them regularly. We protect your information using a combination of physical and IT security controls, including access controls that restrict and manage the way that information and data is processed, managed and handled. We also make sure that our staff are adequately trained in protecting personal information.

Our procedures mean that we may sometimes ask for proof of identity before we share your personal information with supporters or members – for example to check that we are speaking to the owner of that personal information.

In the unlikely event of a security breach that compromises our protection of personal information, and we need to let you know about it, we will do so.

How can I change my information and can I access it?

Contact us at info@map.org.uk or call us on 020 7226 4114. f you'd like to:

You have a number of rights under data protection legislation:

If you have any concerns about the way your data is being used or if you’d like to make a complaint please contact us at info@map.org.uk or on 020 7226 4114.

If your complaint is not dealt with to your satisfaction you can raise this with the Information Commissioner's Office via their website or on 0303 123 1113. 

Marketing and communications preferences, cookies and third party websites

To help ensure our communications with you are relevant, we analyse geographic, demographic and other key characteristics and behaviours relating to you; as well as your previous responses to our marketing communications. This helps us to personalise and improve your supporter experience with MAP and minimise wastage. Some of this analysis is based on data provided by you and some of this is provided by external organisations.

We only want to send communications that are of genuine interest and relevant to you. You are in control of how we use your personal information for marketing and fundraising purposes. If we contact you by email every message we send will include a link to opt out of receiving future messages.

Facebook Marketing

You may come across MAP naturally on Facebook through your own networks, or you might be presented with a promoted advert from us. We use targeting advertising on Facebook which allows people who are interested in our work to connect with us and become a supporter. We do this to inform, educate and engage new potential supporters. We may provide your email address, mobile number and address to Facebook, so they can determine whether you are a registered account holder with them. Our adverts may then appear when you access Facebook. Facebook deletes that data that we provide them in an encrypted format if it does not match with an account however we want to remind our supporters and users that information shared by you or your contacts on timelines, on our page or in private messages may be used and sold by Facebook for commercial purposes.

Other Social media sites

We operate a number of social media pages (including Facebook, Twitter, YouTube and Instagram). Although this policy covers how we will use any data collected from those pages it does not cover how the providers of social media websites will use your information. Please ensure you read the privacy policy of the social media website before sharing data and make use of the privacy setting and reporting mechanisms to control how your data is used.


Cookies are small text files on your device.  They are made by your web-browser when you visit a website.  Every time you go back to that website, your browser will send the cookie file back to the website's server. Cookies are useful because they allow a website to recognise a user's device.

You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.

They can also help to ensure that adverts you see online are more relevant to you and your interests.

Why does MAP use cookies?

Like many websites, MAP uses cookies in order to provide you with a more personalised web service.

Cookies help us identify which bits of our website people are using, and help us do work on those sections of the website to improve the user experience.  We also use cookies to help show content on our site which is relevant to you and your interests, for example if on a previous visit you went to our pages about emergencies, festivals or events, we might find this out from your cookie and show you other information on our website related to emergencies, festivals or events on subsequent visits.

Information supplied in cookies also allows us to measure the effectiveness of online marketing campaigns for MAP. This enables us to ensure any money we spend on digital marketing gives us a good return on investment.

How to control your cookie preferences

Cookies are used to enable us to improve services for you through, for example:

However, if you wish to restrict or block the cookies which are set by the MAP website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. 

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the MAP website. 

Changes to our privacy policy

This privacy policy may change from time to time. For example, we will continue to update it to reflect new legal requirements.

If we make any significant changes in the way we treat your personal information we’ll make this clear on our websites or by contacting you directly.